Terms and Conditions

Sessions are non-refundable and cannot be extended in duration for reasons such as arriving late to appointments. Unattended or missed sessions are fully chargeable where less than 48 hours notice has been given. However, subject to availability​ and where more than 48 hours notice of cancellation has been provided, Andrea will attempt to reschedule your appointment for the same week where possible. In the event that payments are not made on time, appropriate action will be taken to recover the outstanding payment or debt, and the therapeutic arrangement and/or session suspended until the debt has been recovered. In the case that an outstanding payment invoice reminder does not suffice, a professional debt collection service will be utilised. The individual will subsequently be responsible for settling the additional costs incurred as a result of using this service. Where insurance providers have not pre-authorised treatment costs, you will be liable for covering any outstanding fees in full.